Kotak Mahindra Bank provides 24×7 hassle-free customer support through multiple channels. Customers can easily resolve queries or file complaints using toll-free numbers, SMS services, email support, IVR, or online complaint forms.
The primary customer care number is 1860 266 2666, available round the clock for assistance.
Kotak Mahindra Bank offers dedicated support for credit card users to resolve queries and manage their accounts efficiently.
| Toll-Free Number | Working Hours |
|---|---|
| 1860 266 0811 | 9:30 AM – 6:30 PM (Mon–Sat, excluding holidays) |
| 1860 266 2666 | 24×7 |
| 1860 266 2666 | 9:00 AM – 7:00 PM (Mon–Sat) |
| 1800 209 0000 | 24×7 |
| 1860 266 7777 | 10:00 AM – 7:00 PM (Mon–Sat) |
| 1860 2666 888 | 9:00 AM – 6:30 PM (7 days, local charges apply) |
| 1800 3006 9090 | 9:00 AM – 6:30 PM (7 days) |
| City | Contact Number |
|---|---|
| New Delhi | (011) 66006022 |
| Mumbai | (022) 66006022 |
| Hyderabad | (040) 66006022 |
| Chennai | (044) 66006022 |
| Bangalore | (080) 66006022 |
| Ahmedabad | (079) 66006022 |
Kotak Mahindra Bank provides dedicated support for Non-Resident Indians (NRIs) across various countries.
| Country | Customer Care Number |
|---|---|
| USA | 1855 365 6767 |
| Singapore | +65 8001013054 |
| UAE | 80001830148 |
| Australia | 001180044990000 |
| Canada | 18557684020 |
| UK | 0080044990000 |
| Hong Kong | 00180044990000 |
You can also submit your query through the online complaint form on the bank’s official website. A representative will contact you after submission.
Customers can use SMS banking for quick access to services like balance check, statements, and credit card details.
SMS Numbers: 9971056767 or 5676788
| Service | SMS Format |
|---|---|
| Balance Inquiry | BAL |
| Bank Statement | STMT <Last 4 digits> <Month> |
| Cheque Status | CHQSTATUS <Last 4 digits> <Cheque No> |
| New Cheque Book | CHQBOOK <Last 4 digits> |
| Know Account Number | MFACCT <CRN Last 4 digits> |
| Nearest Branch | BRANCH <PIN Code> |
| Debit Card PIN | DEBITPIN <Last 4 digits> |
| Credit Card Balance | CCBAL <Last 4 digits> |
| Last Payment | CCPYMT <Last 4 digits> |
| Available Limit | CCAVBL <Last 4 digits> |
| Outstanding Amount | CCDUE <Last 4 digits> |
| Monthly Spend | CCSPND <Last 4 digits> |
| Application Status | CCAPP <13-digit Application No> |
| Last 3 Transactions | CCTXN <Last 4 digits> |
| Callback Request | SERV <CRN Number> |
Kotak Mahindra Bank ensures seamless support for both domestic and NRI customers through multiple communication channels. Whether it’s a simple query or a complex issue, their customer care team is just a call, SMS, or email away, ensuring a smooth and convenient banking experience.